Warranty, shipping, manuals and spare parts — everything riders and dealers need after the box arrives.
Support Center
Everything you need after your purchase — warranty, shipping, manuals and spare parts. For riders and dealers alike.
Warranty Policy
12-month coverage on core components, for retail and wholesale orders alike.
View policy →Shipping & Delivery
Air & sea freight options, battery compliance and delivery times by region.
Shipping info →Manuals & App
Owner's manuals, quick-start guides and the AccMotor app for iOS & Android.
Download →Spare Parts
Order genuine parts — batteries, controllers, chargers and more, shipped worldwide.
Request parts →
Policies
Warranty & Shipping, in Plain Language
Warranty Coverage
- 12 months on motor, controller and battery (from bill of lading date)
- 6 months on charger, display and other electronics
- Same terms for retail and wholesale orders
- Remote video diagnostics with 24h response
- Replacement parts shipped with your next order or by courier
Shipping & Delivery
- Processing: 7–10 days for retail, 15–45 days for bulk
- Sea freight: 25–40 days, DG-compliant packing (UN38.3 + MSDS)
- Air freight: 7–12 days, battery-attached units on approved lanes
- Insured: every shipment covered door-to-door
- Tracking: shared at dispatch, updated at each milestone
Downloads
Manuals, Guides & App
PDF documents open in a new tab. The AccMotor app pairs with AS/ES/GS/Nova models for firmware updates and ride stats.
AS5 Sport — Owner's ManualEnglish · covers operation, maintenance & safety
ES / GS Series — Quick Start GuideEnglish · first-ride setup in 10 minutes
Nova Mini — Owner's ManualEnglish · includes parental speed-limit setup
Extreme Bull EUC — Rider ManualEnglish · includes pedaling-in guide for beginners
AccMotor AppiOS 14+ / Android 9+ · firmware, ride stats & diagnostics
FAQ
Frequently Asked Questions
What does the warranty cover?
12 months on motor, controller and battery from the bill of lading date, and 6 months on the charger, display and other electronics. The same terms apply to retail and wholesale orders. Wear items (tires, brake pads, grips) are excluded.
Can I ride an AccMotor dirt bike on public roads?
The AS/ES/GS/Nova platforms are off-road models. Road legality depends on your local regulations — in some markets registration is possible with lights and mirrors installed. Contact us and we'll advise destination-specific compliance options.
How do I claim warranty service?
Send a short video of the issue to support@accmotor.com with your order number. Our engineers respond within 24 hours with a diagnosis. If a part is defective, we ship a replacement free of charge — with your next bulk order or by express courier.
How should I store the battery in winter?
Charge to 50–60%, power off, and store at 10–25°C away from direct sunlight. Top up the charge every 2–3 months. Never store a fully discharged battery for extended periods.
Do you supply spare parts to end users?
Yes — retail customers can order genuine parts directly (batteries, controllers, chargers, tires and more). Wholesale partners receive a 2% spare-parts kit with every order plus access to the full parts catalog at dealer pricing.
Still Need Help?
Talk to a Real Engineer
No ticket queues. Your questions go straight to the team that builds the machines.
- Average first response: under 24 hours (Mon–Sat, GMT+8)
- Video diagnostics for every technical issue
- Genuine parts shipped worldwide
- Dealer hotline with priority routing